Privacy policy

Last updated: September 17, 2026

This Privacy Policy explains how Healytec Limited ("Healytec", "we", "us", or "our"), a company registered in Hong Kong SAR, collects, uses, and shares your personal information when you visit or buy from healytec.com or contact us.

What we collect

Information you give us

  • Contact details: name, address, phone number, email
  • Order information: billing and shipping address, payment confirmation
  • Account information: username, password, security details
  • Support messages you send to our team

Information collected automatically. When you visit our site, we may collect usage data such as device type, browser, IP address, and how you use our pages. We use cookies and similar technologies to do this.

Information from third parties. We may receive information from service providers such as Shopify and our payment processors to fulfill your orders.

How we use your information

  • To process orders, payments, returns, and exchanges
  • To manage your account and send order updates
  • To provide customer support and improve our services
  • To send marketing emails, which you can opt out of at any time
  • To detect and prevent fraud

Cookies

We use cookies to keep our site running, remember your preferences, and understand how people use our site. You can manage cookies through our cookie banner or your browser settings, though some features may not work without them. Learn more about Shopify's cookies at shopify.com/legal/cookies.

How we share your information

We may share your information with:

  • Service providers who help us run our business, such as payment processors, shipping partners, and analytics providers
  • Legal authorities when required by law, or to protect our rights and our customers' safety
  • A successor company in the event of a merger, acquisition, or similar transaction

We do not sell your personal information.

Third-party links

Our site may link to other websites. We're not responsible for their privacy practices, so please review their policies.

Children

Our services are not intended for children. We don't knowingly collect personal information from anyone under 16. If you believe a child has sent us information, contact us and we'll delete it.

Security and retention

We take reasonable steps to protect your information, but no method of storage or transmission is completely secure. We keep your information only as long as needed to provide our services, meet legal obligations, and resolve disputes.

Your rights

Depending on where you live, you may have the right to:

  • Access: get a copy of the information we hold about you
  • Delete: ask us to delete your information
  • Correct: ask us to fix inaccurate information
  • Portability: get a transferable copy of your data
  • Restrict: ask us to limit how we use your data
  • Withdraw consent: where we rely on your consent
  • Opt out of marketing: use the unsubscribe link in any email

To use any of these rights, email customersupport@healytec.com. We won't treat you differently for making a request.

Complaints

If you have a concern about how we handle your information, contact us first and we'll do our best to resolve it. You also have the right to complain to your local data protection authority.

International transfers

Your information may be processed in countries other than your own. When we transfer personal data out of the European Economic Area or the United Kingdom, we rely on recognized safeguards such as the European Commission's Standard Contractual Clauses.

Changes to this policy

We may update this policy from time to time. Updates will be posted on this page with a new date.

Contact

Healytec Limited, Unit 2A, 17/F, No.1 Glenealy Tower, Central, Hong Kong SAR

Email: customersupport@healytec.com