Privacy policy
Privacy Policy
Last updated: February 12, 2026
This Privacy Policy explains how Healytec ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from healytec.com or contact us through any of our services.
By using our site, you agree to this policy. If you do not agree, please do not use our services.
What We Collect
Information you provide directly
- Contact details — name, address, phone number, email
- Order information — billing and shipping address, payment confirmation
- Account information — username, password, security details
- Support communications — messages you send to our team
Information collected automatically When you visit our site, we may collect usage data including device type, browser, IP address, and how you interact with our pages. We use cookies and similar technologies to collect this data.
Information from third parties We may receive information from service providers such as Shopify and our payment processors in order to fulfill your orders and provide our services.
How We Use Your Information
- To process orders, payments, and handle returns or exchanges
- To manage your account and send order-related notifications
- To provide customer support and improve our services
- To send marketing communications — you can opt out at any time
- To detect and prevent fraud or unauthorized activity
Cookies
We use cookies to keep our site running, remember your preferences, and analyze how people use our services. You can disable cookies through your browser settings, though this may affect how some features work.
For more on the cookies used through Shopify, visit shopify.com/legal/cookies
How We Share Your Information
We may share your information with:
- Service providers who help us operate our business, such as payment processors, shipping partners, and analytics providers
- Business and marketing partners, in accordance with their own privacy policies
- Affiliates within our corporate group
- Legal authorities when required by law, or to protect our rights and the safety of our users
- A successor entity in the event of a merger, acquisition, or similar business transaction
We do not sell your personal information.
Third Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.
Children's Privacy
Our services are not intended for children. We do not knowingly collect personal information from anyone under 16. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
Data Security & Retention
We take reasonable steps to protect your information, but no method of transmission or storage is completely secure. We retain your personal information for as long as necessary to provide our services, meet legal obligations, and resolve disputes.
Your Rights
Depending on where you live, you may have the right to:
- Access — request a copy of the personal information we hold about you
- Delete — request that we delete your personal information
- Correct — request that we update inaccurate information
- Portability — request a transferable copy of your data
- Restrict processing — ask us to limit how we use your data
- Withdraw consent — where we rely on consent to process your data
- Appeal — if we decline your request, you may appeal our decision directly
- Opt out of marketing — use the unsubscribe link in any of our emails
To exercise any of these rights, contact us at the details below. We will not discriminate against you for making a request.
Complaints
If you have a complaint about how we handle your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
International Users
Your information may be transferred to and processed in countries other than your own. Where we transfer personal data outside of Europe or the United Kingdom, we rely on recognized legal mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised date.
Contact
For any questions about this policy or to exercise your rights, contact us at customersupport@healytec.com