Refund policy
Returns & Refunds
Returns
We accept returns within 30 days of delivery.
To be eligible, items must be unused, in original condition, and include all original packaging and accessories.
Non-returnable items
- Personalized or custom products
- Items marked as final sale
How to Return
Contact us at customersupport@healytec.com with your order number and we'll guide you through the process.
Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or defective. We recommend using a trackable shipping method.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 7–10 business days.
Partial refunds may apply for items returned in a condition different from how they were received, or outside the 30-day window.
Non-refundable
- Gift cards
- Downloadable products
Exchanges
We replace items only if they are defective or damaged. Contact us and we'll take care of it.
Haven't received your refund?
Check your bank account first — it can take a few days to process. If it's still not there, reach out and we'll look into it.
Contact
Email — customersupport@healytec.com
Phone — +86 18621877438