Refund policy

Last updated: September 17, 2026

Returns

We accept returns within 30 days of delivery. Items must be unused, in original condition, and include all original packaging and accessories.

Items marked as final sale can't be returned.

How to return

Email customersupport@healytec.com with your order number and we'll guide you through the process.

Return shipping is paid by the customer, unless the item arrived damaged or defective. We recommend a trackable shipping method.

Refunds

Once we receive and inspect your return, we'll let you know the outcome. If approved, your refund goes to your original payment method within 7 to 10 business days.

Partial refunds may apply to items returned in a different condition from how they were received.

Exchanges

We replace items that arrive defective or damaged. Contact us and we'll take care of it.

Warranty

Every Hybrid device comes with a 2-year warranty covering defects. If your device is defective, we'll repair or replace it at no cost. This is in addition to your statutory rights, including the 2-year legal guarantee of conformity for customers in the European Union.

Haven't received your refund?

Check with your bank first, since refunds can take a few days to appear. If it's still not there, email us and we'll look into it.

Contact

Email: customersupport@healytec.com